Mindlabz

Privacy Policy

  • Our privacy commitment
  • What is personal information?
  • What do we mean by business information, personal information and sensitive information?
  • How does mindlabz collect your personal information?
  • What kinds of personal information does mindlabz collect and hold?
  • How does mindlabz hold and guard your personal information?
  • In what circumstances will mindlabz disclose your personal information?
  • Direct marketing
  • How can you opt out of receiving direct marketing?
  • Does mindlabz disclose personal information to overseas recipients?
  • Use of Government Identifiers
  • Data quality and security
  • Website usage
  • Links to third party sites
  • How can you access or correct your personal information?
  • How can you complain about a breach of privacy?
  • How to contact us
  • Fees

Our privacy commitment

At mindlabz, we recognize that looking after your personal information is important to you. We are committed to safeguarding the privacy of our customers and visitors to our website, and complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy sets out how we collect, handle, use and disclose your personal information, what information we may collect, the rights you have in relation to that information, and how to contact us if you have any questions or complaints. By using our services, or interacting with us, you agree to the collection and use of information in accordance with this Privacy Policy.

Changes to this policy will be posted on our website at https://www.mindlabz.com.au and will be effective immediately upon posting.

Please read this Privacy Policy carefully so that you understand our privacy practices. If you do not agree with any practices described in this Privacy Policy, please do not use our website or services, provide us with your personal information or otherwise interact with us.

What is personal information?

“Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

Examples of the kinds of personal information we may collect include your name, contact details (such as address, phone number, email address), business information, financial information and any other information you provide to us in the course of our interactions with you or your organization.

What do we mean by business information, personal information and sensitive information?

“Business Information” is information about a business, entity or organization. This information is generally not personal information, but it may contain personal information or sensitive information if it identifies an individual or an individual is reasonably identifiable from it.

  • Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable.
  • Sensitive Information: A sub-set of personal information that is given a higher level of protection under the Privacy Act. It includes information or an opinion about things like an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, or criminal record. It also includes health information and genetic information about an individual.

If we collect sensitive information from you, we will only do so with your consent or where we are otherwise required or authorized by law to do so.

How does mindlabz collect your personal information?

We will only collect personal information by lawful and fair means, and not in an unreasonably intrusive way.

We may collect your personal information in a variety of ways, including:

  • directly from you when you interact with us (e.g., when you fill out a form on our website, call us, email us or write to us);
  • from your employer or organization if they provide your details to us in connection with our services;
  • from publicly available sources of information;
  • from third parties, such as credit reporting bodies or other service providers; and
  • through your use of our website and online services (e.g., through cookies and other tracking technologies).

If you choose not to provide certain personal information to us, we may not be able to provide you with our services, answer your inquiries or otherwise interact with you.

What kinds of personal information does mindlabz collect and hold?

The kinds of personal information we collect and hold about you will depend on the nature of your interactions with us. Generally, we may collect and hold the following types of personal information:

  • Identity information: such as your name, date of birth and gender;
  • Contact information: such as your postal address, delivery address, email address and telephone numbers;
  • Business information: such as your job title, organization name, business address and business contact details;
  • Financial information: such as your credit card or bank account details, credit history and payment details;
  • Transaction information: details about products and services you have purchased from us or inquired about;
  • Technical information: such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website;
  • Usage information: information about how you use our website, products and services; and
  • Marketing and communications information: your preferences in receiving marketing from us and our third parties, and your communication preferences.

We do not generally collect sensitive information about you unless it is required or authorized by law, or you have provided your explicit consent for us to do so.

How does mindlabz hold and guard your personal information?

We take reasonable steps to protect your personal information from misuse, interference and loss, as well as from unauthorized access, modification or disclosure.

These steps include:

  • using secure servers and firewalls;
  • encrypting data where appropriate;
  • limiting physical access to our premises;
  • restricting access to personal information to those of our employees, contractors and agents who need to know that information in order to process it for us;
  • maintaining up-to-date computer and network security systems;
  • regular security monitoring and testing;
  • implementing data retention and destruction policies;
  • requiring third-party service providers to comply with strict privacy and security standards;
  • conducting background checks on key personnel; and
  • regular privacy and security training for staff.

We will keep your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required or authorized by law. When we no longer need your personal information, we will take reasonable steps to securely destroy or de-identify it.

In what circumstances will mindlabz disclose your personal information?

We may disclose your personal information to third parties for the purposes for which it was collected, or for related purposes that you would reasonably expect.

These third parties may include:

  • our related bodies corporate;
  • our professional advisers, such as lawyers, accountants and auditors;
  • our service providers, contractors and agents who help us deliver our services (such as IT service providers, cloud storage providers, payment processors and marketing agencies);
  • credit reporting bodies and debt collection agencies;
  • government and regulatory authorities, as required or authorized by law; and
  • any other person or organization to whom you have authorized us to disclose your personal information.

We will not sell, rent or trade your personal information to third parties for marketing purposes without your explicit consent.

Direct marketing

We may use your personal information to send you direct marketing communications about our products, services, promotions and events that we think may be of interest to you. These communications may be sent by email, SMS, mail or telephone.

If you no longer wish to receive direct marketing communications from us, you can opt out at any time by following the “opt-out” or “unsubscribe” instructions in the communication, or by contacting us using the details below.

How can you opt out of receiving direct marketing?

You can opt out of receiving direct marketing communications from us at any time. To do so, you can:

  • click the “unsubscribe” link in any marketing email we send you;
  • reply “STOP” to any marketing SMS we send you; or
  • contact us directly using the contact details provided below.

Once we receive your opt-out request, we will update our records to ensure that you do not receive further direct marketing communications from us.

Does mindlabz disclose personal information to overseas recipients?

We may disclose your personal information to overseas recipients in connection with the provision of our services or for data storage purposes. These recipients may be located in countries such as the United States, the United Kingdom, Canada, and various countries within the European Union.

Where we disclose your personal information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles and this Privacy Policy.

Use of Government Identifiers

We will not use or disclose a government related identifier (such as a tax file number or driver’s license number) of an individual unless it is reasonably necessary for us to verify the identity of the individual, or as otherwise required or authorized by law.

Data quality and security

We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, we rely on you to provide accurate and complete information, and to notify us of any changes to your personal information.

If you believe that any personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us using the details below, and we will take reasonable steps to correct it.

We take reasonable steps to protect your personal information from misuse, interference and loss, as well as from unauthorized access, modification or disclosure. However, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

Website usage

Our website may use cookies and other tracking technologies to collect information about your visit, such as your IP address, browser type, the pages you view, and the time and date of your visit.

Cookies are small text files that are stored on your device when you visit a website. They help us to improve our website and provide a better, more personalized service. You can choose to accept or decline cookies through your browser settings. However, if you choose to decline cookies, some parts of our website may not function properly.

Our website may also use Google Analytics to help us understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

Links to third party sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.

How can you access or correct your personal information?

You have a right to access and correct the personal information we hold about you, subject to certain exceptions under the Privacy Act.

If you wish to access or correct your personal information, please contact us using the details below. We may require you to verify your identity before providing access or making corrections.

We will respond to your request within a reasonable timeframe, usually within 30 days.

How can you complain about a breach of privacy?

If you have any questions, concerns or complaints about our handling of your personal information, or if you believe we have breached the Australian Privacy Principles, please contact us using the details below.

We take all complaints seriously and will investigate your complaint thoroughly. We will respond to you in writing within a reasonable timeframe, usually within 30 days, setting out our decision and any actions we propose to take.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at https://www.oaic.gov.au or by calling 1300 363 992.

How to contact us

Form: https://www.mindlabz.com.au/contact

Fees:

  • There is no charge for making a request to access your personal information, or for making a complaint.
  • We may charge a reasonable administrative fee for providing access to your personal information, to cover our costs.
  • We will advise you of any applicable fees before providing access to your personal information.